To reset your password, click the "Forgot Password" link on the login page. Enter your registered email address, and you'll receive password reset instructions. If you don't see the email, check your spam folder and ensure you're using the correct email associated with your account.

Accounts may be temporarily locked after multiple failed login attempts or due to suspicious activity. This security measure protects your account from unauthorized access. Contact LoongBuy support to verify your identity and restore account access.

Payment failures can occur for several reasons. First, verify your payment method details are entered correctly and that you have sufficient funds. Check with your bank to ensure international transactions aren't being blocked. Try using an alternative payment method or contact your financial institution for specific declines.

For wallet recharge problems, ensure the payment method matches your account region restrictions. Clear your browser cache and cookies, then attempt the recharge using a different browser. If issues persist, wait 30 minutes as temporary system holds may be causing the problem before contacting support with your transaction details.

No, LoongBuy doesn't charge for failed transactions. While your bank may show temporary pending authorizations for failed payments, these should clear within 3-5 business days depending on your financial institution's policies.

If an item becomes unavailable after you've placed your order but before it ships, LoongBuy will notify you immediately and refund the amount for the unavailable product. The rest of your order will continue processing normally.

Missing items in shipments typically occur when orders are split into multiple packages sent from different warehouses. Check your shipping notifications carefully. If items remain missing beyond all expected delivery dates, contact support with your order number for investigation.

The fastest way to get help is through the LoongBuy Help Center live chat during business hours. For complex issues, submit a detailed support ticket including your order number, screenshots of any error messages, and a clear description of the problem.

Standard response time is 24-48 hours for most inquiries. Urgent issues affecting payments or active orders typically receive priority attention. During peak holiday seasons or sales events, response times may extend slightly.