Quality Control (QC) inspections are a vital part of the purchasing process on LoongBuy. While they ensure you receive items meeting your standards, sometimes products fail due to quality issues. Don't worry—here’s your clear guide on how to handle these cases smoothly, from initial return request to final refund.
Step 1: Understand the QC Report & Initiate Return
Once LoongBuy's QC team flags an item, you'll receive a detailed report with photos/videos. Carefully review this evidence to confirm the issues (e.g., damage, wrong color, size discrepancies).
- Action:"My Orders."
- Action:"Request Return/Refund"
- Tip:
Step 2: Communicate Effectively with the Seller
Open, polite communication is key to a swift resolution. LoongBuy will typically mediate, but providing clear information helps.
- Do:
- Do:
- Avoid:
- Note:
- Do:
Step 3: Follow LoongBuy's Official Refund Process
After the return is authorized, the system will guide you. Here's the typical workflow:
- Return Authorization:
- Seller Confirmation:
- Refund Initiation:
- Timeline:
- Seller Confirmation:
Important:"Order Dispute""Refund Status"
Pro Tips for a Smooth Experience
- Always review QC photos/videos promptly
- Document all communication within the LoongBuy platform for official record-keeping.
- For complex cases, contact LoongBuy Customer Support directly. They can mediate and expedite the resolution.
- Understand your buyer rights by reading LoongBuy's Purchase Protection Policy.