In today's global marketplace, ensuring your items arrive safely is paramount. While carriers have protocols in place, proactive documentation from the shipper is the ultimate key to resolving any transit issues swiftly. Here is LitBuy's essential guide to safeguarding your shipments.

The Golden Rule: Document Everything

Disputes often arise from a lack of clear, pre-shipment evidence. Your best defense is a systematic approach to documentation. This creates an indisputable record of the item's condition, specifications, and packaging before

Three Essential Records to Save

1. Pre-Shipment Photographs

Capture multiple high-resolution images from every angle in good lighting. Crucial shots include:

  • Close-ups of the item itself, showing any existing serial numbers, unique marks, or pre-existing condition.
  • The item fully packaged, showing the sealing method and overall exterior of the box before the label is applied.
  • The shipping label

Store these photos digitally with a date stamp. They serve as visual proof of the item's state and the professionalism of your packaging.

2. Detailed Weight Logs

Record the precise weight at different stages using a calibrated scale:

  • Item Weight:
  • Packed Weight:
  • Final Shipment Weight:

This log provides quantitative evidence. A significant discrepancy between your recorded final weight and the carrier's recorded weight can be a critical point in a dispute about missing contents or damage.

3. Repack Documentation

If you are shipping an item originally packaged by a manufacturer (e.g., for a return or resale), document the entire repacking process.

  • Photograph the original, manufacturer's packaging and all included materials before you dismantle it.
  • Photograph each step as you place the item back with adequate cushioning.
  • Note any deviations from the original packaging and why they were necessary (e.g., replacing damaged filler).

This proves you took due care and that any subsequent damage was not due to improper repackaging on your part.

Why This System Works for Dispute Resolution

When you file a claim, time is of the essence, and evidence is everything. Presenting a organized folder containing pre-shipment photos, weight logs, and repack documentation allows you to:

  • Establish a Baseline:
  • Demonstrate Professionalism:
  • Streamline the Process:
  • Increase Claim Success:

Best Practices for Storage and Organization

Keep your records easily accessible:

  • Use a Digital System:
  • Standardize Filenames:TrackingNumber_Description_DateLB123456789_Packaged_20231027.jpg).
  • Retain Records:
  • Link to Order:

By integrating these simple documentation steps into your shipping routine with LitBuy Shipping, you transform from a passive sender into a protected one. This proactive approach minimizes risk, maximizes peace of mind, and ensures you are prepared should any transit issues arise.

Safe Shipping,
The LitBuy Team